Accessibility Statement

Accessibility Standard

Collins Dentistry & Aesthetics aims to align its website with the Web Content Accessibility Guidelines, currently WCAG 2.2 Level AA. These guidelines address access for people with visual, hearing, mobility, speech, cognitive, neurological, and other disabilities.

This statement reflects our accessibility goals and ongoing efforts. It should not be interpreted as a representation that every page, document, integration, or third-party feature is free from every accessibility barrier at all times.

Website Practices

As part of our continuing accessibility work, we consider features and practices that may include:

• Keyboard-accessible navigation and controls
• Logical headings and page structure
• Text alternatives for meaningful images
• Readable text and sufficient color contrast
• Visible keyboard focus indicators
• Forms with understandable labels and instructions
• Error messages that identify how to correct a problem
• Support for browser text enlargement and zoom
• Reduced-motion preferences where motion is used
• Captions or alternatives for meaningful media

Assistive Technology

The website is intended to support current versions of commonly used browsers and assistive technologies, including screen readers, screen magnification, speech-recognition tools, keyboard navigation, switch devices, and browser-based accessibility settings.

Results can vary depending on the device, browser, operating system, assistive technology, browser extension, or combination of tools being used. Keeping your browser and assistive technology updated may improve compatibility.

Alternative Access

When a website page, form, document, video, image, or other feature is difficult to use, please contact us. We will make a reasonable effort to provide the requested information, complete the relevant process with you, or offer another accessible communication method.

You do not need to disclose a diagnosis. Please describe the barrier, the page or feature involved, and the type of assistance that would be useful.

Third-Party Content

Some website functions may be provided by third parties, including scheduling systems, maps, forms, videos, payment tools, social-media platforms, or embedded applications. We may not control every aspect of those third-party systems.

We encourage our vendors to provide accessible experiences. If a third-party feature creates a barrier, contact us so we can help provide the information or service through an alternative method when reasonably possible.

Auxiliary Aids And Services

When reasonably necessary for effective communication, we will discuss appropriate auxiliary aids, services, or alternate communication methods. Depending on the situation, this may include written communication, accessible electronic materials, large-print information, interpreter coordination, captioned content, or another suitable accommodation.

Advance notice is helpful for accommodations that require scheduling or third-party coordination, but we will consider requests whenever they are made.

Relay Calls

We accept calls placed through Telecommunications Relay Services, including calls initiated through 711, in the same manner as other telephone calls.

Spokane Office: (509) 532-1111
Spokane Valley Office: (509) 927-2273

Companions And Support Persons

A patient may be accompanied by a companion, support person, or other individual when permitted by applicable law, patient privacy requirements, safety considerations, and clinical circumstances.

We will communicate directly with the patient whenever possible and will respect the patient’s preferences regarding the involvement of a companion or support person.

Personal Assistive Devices

Patients and visitors are welcome to use personal assistive devices that support mobility, communication, hearing, vision, or other access needs, provided their use does not create an unavoidable safety risk or interfere with necessary clinical care.

When a particular device cannot be used in a specific treatment area, we will work with the patient to identify a reasonable alternative when one is available.

Service Animals

Trained service animals are welcome in patient-accessible areas as permitted by applicable law. Access may be limited in areas where the presence of an animal would create a legitimate safety, infection-control, or clinical concern.

Please contact the office before your appointment when you have questions about bringing a service animal into a treatment area.

Reasonable Modifications

We will consider reasonable modifications to policies, procedures, scheduling, communication methods, or service delivery when needed to provide meaningful access, unless a requested modification would fundamentally alter the service or create an undue burden or direct safety risk.

Temporary Interruptions

When an accessibility-related feature or service is temporarily unavailable, we will make a reasonable effort to provide notice, explain available alternatives, and restore the affected feature or service as soon as reasonably practical.

Staff Awareness

Our team is encouraged to respond to accessibility requests respectfully, protect patient privacy, avoid assumptions about a person’s abilities, and involve the patient in identifying an effective accommodation.